FAQ
Frequently Asked Questions
Find answers to some of the most common questions about shopping with Zelqavira.
How do I place an order?
Simply choose the product you would like to purchase, select the correct size, color, or available variant, and click Add to Cart.
When you are ready, proceed to checkout and follow the instructions to complete your order.
How do I know which size to choose?
Sizing can vary depending on the product.
Please check the sizing information shown on the individual product page before placing your order.
If you are between two sizes, review the product measurements carefully before choosing.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible.
We may be able to make changes before your order enters processing. However, once an order has been processed or shipped, we may no longer be able to modify it.
Can I cancel my order?
Please contact customer support as soon as possible if you would like to request a cancellation.
Cancellation cannot be guaranteed once an order has entered processing or has already shipped.
How will I know when my order has shipped?
Once your order has been shipped, tracking information will be sent to the email address associated with your order when available.
You can use this tracking number on our Track Your Order page.
Why is my tracking information not updating?
Tracking information may not appear immediately after your shipping confirmation is sent.
Shipping carriers sometimes require additional time to scan and update packages within their tracking systems.
Please allow some time for the tracking information to refresh.
How long will my order take to arrive?
Delivery time depends on your destination, the shipping option selected, carrier processing, and other factors.
Any estimated delivery information available for your order will be provided during checkout or through your tracking updates.
Unexpected carrier delays, customs processing, weather conditions, or other circumstances outside our control may affect delivery times.
Will my order arrive in one package?
Some orders containing multiple products may be shipped separately.
If this happens, you may receive more than one tracking number.
What happens if I entered the wrong shipping address?
Please contact us immediately after placing your order.
If your order has not yet been processed, we may be able to help update the shipping information.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
What should I do if my package is marked delivered but I cannot find it?
First, please:
- Check around your delivery location
- Ask household members
- Check with neighbors if appropriate
- Contact the shipping carrier using your tracking number
If you are still unable to locate your package, contact our customer support team.
What should I do if I receive an incorrect item?
Please contact us and provide:
- Your order number
- A description of the issue
- Clear photos of the item received
Our support team will review the information and assist you with the next steps.
What if my item arrives damaged?
Contact us as soon as possible and provide clear photos showing the condition of the product and packaging.
This information will help us review your request.
Can I return an item?
Return eligibility depends on the condition of the item and the terms stated in our Return & Refund Policy.
Please review that policy before submitting a return request.
When will I receive my refund?
Approved refunds are generally returned to the original payment method.
The time required for the funds to appear in your account may depend on your bank or payment provider.
Can I return an item simply because the size does not fit?
Please check our Return & Refund Policy for applicable return conditions.
We strongly recommend reviewing product measurements before ordering.
Are colors exactly the same as shown in the photos?
We aim to display product colors as accurately as possible.
However, colors may appear slightly different depending on lighting, photography, screen settings, and display devices.
How can I contact Zelqavira?
For customer support, please email:
When asking about an existing order, include your order number for faster assistance.
