Shipping policy

Thank you for shopping with Zelqavira.

We work to process and ship orders as efficiently as possible.

Order Processing

Orders generally require processing before shipment.

Processing times may vary during weekends, holidays, promotional events, periods of high order volume, or when additional order verification is required.

Once your order has been shipped, you will receive shipping or tracking information when available.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout.

Shipping costs may vary depending on the destination, items ordered, and shipping option selected.

Estimated Delivery

Estimated delivery times shown during checkout or through tracking information are estimates rather than guaranteed delivery dates.

Delivery may be affected by carrier delays, customs processing, weather conditions, holidays, local postal operations, or other circumstances outside our reasonable control.

Tracking Your Order

Once tracking information becomes available, it may be sent to the email address used when placing your order.

Please allow time for the shipping carrier to scan and update your package after receiving your tracking number.

You can also use the Track Your Order page on our website.

Multiple Packages

Orders containing multiple products may occasionally be shipped separately.

In this situation, you may receive more than one tracking number and the packages may arrive on different dates.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error, contact us immediately at mizpah.midie9@outlook.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, these charges are determined by local authorities and may be the customer's responsibility unless otherwise stated during checkout.

Lost or Delayed Packages

If your tracking information indicates an unusual delay, please contact the shipping carrier first for the latest information.

You may also contact our support team with your order number and tracking number, and we will assist where possible.

Contact

For shipping questions:

Email: mizpah.midie9@outlook.com