Refund policy
At Zelqavira, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the policy below.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. All original tags and packaging should remain attached where applicable.
Items showing signs of wear, washing, alteration, damage caused after delivery, or improper use may not be accepted.
To request a return, please contact us at:
Please include your order number, the item you would like to return, and the reason for your return.
Do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide your order number and clear photos or videos showing the issue. We will review your request and provide an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened, worn, or used. Items marked as final sale may also be non-returnable unless they arrive damaged, defective, or incorrect.
Gift cards, where offered, are non-refundable.
Size and Fit
Customers are responsible for reviewing the product description and available sizing information before ordering.
If an item does not fit, please contact us to determine whether it qualifies for a return under this policy.
Return Shipping
Unless an item is confirmed to be damaged, defective, or incorrect due to an error on our part, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Banks and payment providers may require additional processing time before the funds appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If your order has already shipped, you may need to follow our standard return process after receiving it.
Contact
For questions regarding returns or refunds, contact:
Zelqavira Customer Support
Email: mizpah.midie9@outlook.com
